Privacy Policy

1. Introduction

NOVA Interior & Exterior Cleaning ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or service
• Contact us via phone, email, or contact form
• Sign up for our membership program
• Subscribe to our newsletter or blog

This information may include:

• Name and contact information (address, email, phone number)
• Property details and service requirements
• Payment information (processed securely through third-party payment processors)
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our site
• Referring website or search terms

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our cleaning services
• Process service requests and communicate with you
• Send appointment reminders and service updates
• Process payments and maintain billing records
• Respond to your inquiries and customer service requests
• Send marketing communications (with your consent)
• Improve our website and service offerings
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating our business (e.g., payment processors, email service providers).
• Legal Requirements: We may disclose information if required by law, court order, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
• With Your Consent: We may share information with your explicit consent for other purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

You have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at novasupercleanclt@gmail.com or (980) 266-4818.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide essential services. Below is detailed information about the types of cookies we use:

Types of Cookies We Use

Essential Cookies (Required)

These cookies are necessary for the website to function properly and cannot be disabled:

• ServiceM8 Booking Cookies: Enable our online booking system functionality. These cookies maintain your booking session and ensure secure communication with our scheduling platform.
• Cookie Consent Preference: Stored in your browser's localStorage to remember your cookie preferences (essential, functional) for 90 days.
• Session Management: Temporary cookies that maintain your session as you navigate our website.

Functional Cookies (Optional)

These cookies enhance your experience but are not essential. You can opt-out via our cookie banner:

• Google Maps Cookies: Enable location-based services, address autocomplete, and interactive maps. These help you find our service areas and provide accurate address information.

Managing Cookie Preferences

You have several options to control cookies:

• Cookie Banner: When you first visit our website, a cookie consent banner will appear. You can choose to accept all cookies, accept only essential cookies, or customize your preferences.
• Browser Settings: Most web browsers allow you to control cookies through their settings. You can typically find these in the "Privacy" or "Security" section of your browser.
• Clear Cookies: You can delete cookies that have already been set through your browser settings.

What We Don't Use

For transparency, here's what we do NOT use:

• ❌ Analytics or tracking cookies (Google Analytics, etc.)
• ❌ Advertising or marketing cookies
• ❌ Social media tracking pixels
• ❌ Third-party behavioral tracking

Cookie Duration

• Essential Cookies: Session-based (deleted when you close your browser) or up to 1 year for booking functionality
• Functional Cookies: Vary by service (Google Maps typically uses session cookies)
• Consent Preferences: 90 days (you'll be asked to reconfirm after this period)

Note: Disabling essential cookies will prevent you from using our online booking system and may affect basic website functionality. Disabling functional cookies will limit features like address autocomplete but won't prevent you from using our services.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

NOVA Interior & Exterior Cleaning
Email: novasupercleanclt@gmail.com
Phone: (980) 266-4818
Service Area: Charlotte, NC and surrounding areas

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.